If you have doubts, I leave you the fastest method to cancel your Rabbit r1 reservation
This is going to be a short post, I promise. The first thing I want to tell you is that I continue to trust the project, I continue to support the cause of Rabbit Inc and I have no regrets. at all about the purchase I have made and that It won't arrive until summer.
But it is also true that I understand the doubts that have been arising since the first youtubers, reviewers and media They ruthlessly began to speak badly about the device, with more or less correct motivations.
I have the impression that many of the people who bought the r1 They have not understood the device, they had too high expectations or they have directly listened to what others have said on different social networks.
Be that as it may, and as everything in this life has a solution, I am going to tell you how to cancel your reservation for the Rabbit r1 or cancel the order in case you did so —as I imagine— after the presentation.
Cancel the Rabbit r1 reservation
I have looked at the emails I received after the order like on the rabbit website and I have found the returns and cancellations section where there is the option to cancel the purchase of the gadget in different scenarios.
Where they have commented on how to do it outside of their website has turned out to be in Discord and it has been as simple as asking the Staff, and they have responded several times - perhaps less than I expected - to the question of "how can I cancel my order«.
Cancel Rabbit R1 order
The Rabbit Inc. team itself has clarified that cancellations of Rabbit r1 reservations are made through email support@rabbit.tech
Through that email they will give us the guidelines to follow the steps that They will allow the refund of the money in the event that the device has not arrived at our house, which will be normal if you are a resident of the European Union.
Their own cancellation policy before shipping says the following:
Cancellation of orders before shipping
- You may cancel your order and request a full refund of the Product at any time before shipment.
- Order Cancellation Request Process. To cancel your order before the Product is shipped, please contact the Rabbit support team at support@rabbit.tech . After processing your cancellation request, We will notify you of your eligibility for a refund and issue a refund to your original payment method within ten (10) business days. to our notification of your eligibility. Please note that during this process, you may be required to submit certain additional information that we need to process your request.
Return the Rabbit r1
In this case, which at the moment does not affect us Europeans, it is a little more in doubt, but we are going to review the return policy provided by the brand to have all the data clear before making any cancellations.
USA/Canada Cancellation
Canceling an order before shipping allows you to obtain a full refund of what we paid for it. To process this cancellation, please contact Rabbit support at support@rabbit.tech.
Once confirmed that you are eligible for a refund and cancellation of the order, this will be cashed to the original payment method within 10 business days. Additional information may be required to complete the application so please be aware.
Return
United States and Canada
This is applicable to return the Rabbit r1 physically in the USA and Canada. For returns from the European Union there is another way of acting that I will detail later.
- Return within 30 days: You can request a return within 30 days of the shipping date, as long as the product is "as new" and in its original packaging.
- Return process: Contact Rabbit support at support@rabbit.tech to obtain return authorization (RMA) and shipping instructions. Proof of purchase and other relevant information is required. Once Rabbit confirms eligibility, the RMA will be issued and shipping costs within the US will be covered.
- Refunds or Replacements: Upon receipt of the product, it will be inspected to confirm its eligibility. If eligible, you will be notified by email and a replacement or refund will be provided as requested within 10 business days.
- Defective products: Returns of broken or missing products are accepted. If it is determined that the damage was caused by the customer, Rabbit reserves the right to refuse the replacement or reduce the refund amount proportionately.
- Damage not covered: Normal wear and tear or damage from improper use is not covered. Rabbit may refuse replacements or refunds if the product shows abuse or is not "like new."
How to cancel your Rabbit R1 reservation if you are from Europe or the United Kingdom
The "cancellation" in Europe and the United Kingdom is linked to the right of withdrawal and refund policy 30 days:
- Right of Withdrawal (14 days): Customers in the EU/UK can exercise the right of withdrawal within 14 days of delivery of the product. They must notify by email to support@rabbit.tech, sending the withdrawal form. Once notified, you have 14 days to return the product.
- Refund Policy (30 days): There is a 30-day refund policy from the date of delivery for unused and undamaged products. Customer must cover direct shipping costs to return the item to the designated address.
Return
Right of Withdrawal (Applicable to EU/UK):
It is very similar to what we have seen for the United States and Canada, but it has some nuances. Although it is true that in the end some of These policies may vary depending on the country of the European Union from which you want to return it.
- Notification: It is necessary to notify Rabbit before the 14 days of withdrawal expire, by sending the form by email to support@rabbit.tech
- Full refund: Rabbit will refund all payments received, including the cost of original shipping, within 14 days of receiving the return in its original condition.
- Bills: The customer assumes the return costs, including duties and taxes. We as customers have to pay the cost of return shipping.
- Exceptions: The right of withdrawal does not apply to personalized, worn, unsuitable products due to hygiene/health, or items outside the coverage according to applicable laws. Be careful with making modifications as they may result in the loss of the right to return.
For my part, and as I mentioned at the beginning, I am moving forward. I trust in the project and what it can become, and although many want to cancel it, I think it will end up being really useful if we adapt to the form factor they propose and polish it well.
But, I will have a beautiful nightstand clock Teenage Engineering…
